Welcome to Chicco Kids Shop’s FAQ page! We’ve compiled answers to the most common questions about our baby products, shipping, payments, and more. As a trusted provider of premium baby gear worldwide, we’re committed to making your shopping experience as smooth as possible.

About Our Products

1. What types of baby products do you offer?
We specialize in a wide range of baby essentials including:
  • Activity gyms & playmats for developmental play
  • Educational toys like blocks, stackers, and sorters
  • Safety gear including baby gates and car seats
  • Feeding accessories (bibs, bottles, tableware)
  • Comfort items like bouncers, rockers, and carriers
  • Premium strollers and travel systems
All our products are selected with your baby’s safety, development, and comfort in mind.
2. Are your products safe for newborns?
Absolutely! Safety is our top priority. Each product in our collection meets or exceeds international safety standards. For specific age recommendations, please check individual product descriptions or contact our customer service team.
3. Do you offer gift sets for baby showers?
Yes! Our Baby Toy Gift Sets category features beautifully curated collections perfect for baby showers, birthdays, or holidays. These sets combine developmental toys, plush items, and practical accessories at various price points.

Ordering & Account

1. How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout, order tracking, and exclusive offers.
2. Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been shipped yet.
3. What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption for your protection.

Shipping & Delivery

Note: We ship globally (except some remote areas in Asia and other regions) from our Dallas warehouse. All orders are processed within 1-2 business days.
1. What shipping options are available?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after dispatch with tracking
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch
During peak seasons, delivery times may be slightly extended.
2. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also log in to your account to view order status and tracking details.
3. Do you ship internationally?
Yes! We ship to most countries worldwide (excluding some remote areas). International customers should note:
  • Customs fees or import taxes may apply depending on your country
  • Delivery times may vary based on local customs processing
  • Product manuals and safety information are provided in English
4. How are fragile items like strollers and activity centers packaged?
Our Dallas-based team carefully packages all items, with special protective packaging for fragile products. We use recyclable materials whenever possible without compromising product safety during transit.

Returns & Exchanges

1. What is your return policy?
We offer a 15-day return policy from the date of delivery. To be eligible for return:
  • Items must be in original condition with all packaging
  • Contact our customer service to initiate the return
  • Original shipping costs are non-refundable
Email [email protected] with your order number and reason for return.
2. What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience. Please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll arrange for a replacement or refund as appropriate.
3. How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Additional Questions

1. How can I contact customer service?
Our Dallas-based team is happy to help! Email us at [email protected] for any questions about products, orders, or deliveries. We typically respond within 24 hours on business days.
2. Do you offer gift wrapping?
Currently, we don’t offer gift wrapping services. However, many of our products come in attractive retail packaging suitable for gifting. Our Baby Toy Gift Sets are particularly popular as presents!
3. Are there any products you recommend for developmental milestones?
Our Baby Activity Gyms & Playmats are perfect for tummy time, while Stackers & Sorters help with hand-eye coordination. For older babies, Walkers and Activity Centers support mobility development. Check product descriptions for specific age recommendations.
Still have questions? We’re here to help make your parenting journey easier. Contact us anytime at [email protected] or through our website’s contact form.

Thank you for choosing Chicco Kids Shop for your baby essentials. We’re honored to be part of your parenting journey!