At Chicco Kids Shop, we understand that parents want only the best for their little ones. Just as we carefully select our premium baby gear—from activity gyms to safety strollers—we want your shopping experience to be worry-free. If you’re not completely satisfied with your purchase, our straightforward returns policy ensures a smooth process.
Our Return Promise
We accept returns within 15 days of delivery for most items in their original condition with all tags attached. Your satisfaction is as important to us as the safety standards of our baby jumpers and playmats.
Important Exceptions
For health and safety reasons, the following items cannot be returned or exchanged:
- Baby food and feeding accessories (bottles, nipples, tableware)
- Breastfeeding products
- Personal care items
- Opened or used hygiene-related products
All musical toys and developmental blocks must be returned in their original packaging with all pieces included.
Easy Return Process
Step 1: Initiate Your Return
Email our customer care team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Product name (e.g., “Chicco Activity Gym” or “Premium Baby Walker”)
- Reason for return
- Whether you prefer an exchange or refund
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Body:
Dear Chicco Kids Shop Team,
I would like to request a return/exchange for my recent purchase:
Order Number: [Insert]
Product Name: [Insert product name, e.g., “Baby Carrier”]
Reason: [Insert reason]
Please advise on next steps.
Best regards,
[Your Full Name]
Step 2: Receive Return Instructions
Within 1 business day, we’ll email you:
- Return authorization number
- Shipping instructions (return address and carrier information)
- Any special packaging requirements for items like strollers or activity centers
Step 3: Ship Your Return
Package the item securely in its original packaging (when possible) and include all accessories. For large items like baby jumpers or playmats, we recommend using the original box.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to our error
- We recommend using a trackable shipping service (DHL or FedEx)
Refund Process
When Will I Receive My Refund?
Once we receive and inspect your return:
- Credit card/PayPal payments: Refunds processed within 3-5 business days, appearing on your statement within 5-10 business days depending on your bank
- Original payment method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
For exchanges, we’ll ship your new item as soon as we process the return (standard shipping times apply).
International Returns Note
For our global customers (excluding some remote areas):
- Refunds will be issued in USD
- Customs fees are non-refundable
- Return shipping costs may be higher for international returns
Damaged or Incorrect Items
If your baby blocks, musical toys, or other items arrive damaged or incorrect:
- Contact us immediately at [email protected] with photos of the issue
- We’ll arrange for a replacement or refund at no additional cost
- In some cases, we may ask you to return the item using a prepaid shipping label
Still Have Questions?
Our customer care team is happy to help with any questions about returning your baby gear or accessories. Contact us at:
Email: [email protected]
Mailing Address:
Chicco Kids Shop
4432 Olen Thomas Drive
Dallas, TX 75234
United States
Thank you for trusting Chicco Kids Shop for your family’s needs—from developmental toys to premium strollers, we’re committed to making every aspect of your experience as safe and comfortable as our products.