Shipping Policy

At Chicco Kids Shop, we’re committed to making your experience as joyful and worry-free as your little one’s playtime with our premium baby products. From activity gyms to safety strollers, we ensure every aspect of your shopping journey meets the highest standards.

Shipping Information

Order Processing

We carefully prepare each order with the same attention to detail you give when selecting toys for your baby:

• All orders are processed within 1-2 business days (excluding weekends and holidays)
• You’ll receive a confirmation email with tracking information once your order ships

Shipping Options

We offer two convenient shipping methods to accommodate your needs:

Note: Delivery times may vary slightly for international destinations (excluding some remote areas in Asia and other regions).

Our Hassle-Free Returns Policy

We understand that parents need to be completely confident in their baby gear choices. If any item doesn’t meet your expectations, our straightforward return process makes it easy.

Return Eligibility

• Returns accepted within 15 days of delivery
• Items must be in original condition with all tags attached
• Original packaging required for musical toys and developmental blocks

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] within 15 days with:

• Your order number
• Product name (e.g., “Chicco Activity Gym”)
• Reason for return
• Whether you prefer an exchange or refund

Step 2: Receive Return Instructions

Within 1 business day, we’ll email you:

• Return authorization number
• Shipping instructions and return address
• Special packaging requirements for large items (if applicable)

Step 3: Ship Your Return

• Package items securely in original packaging when possible
• Include all accessories and parts
• For large items like playmats or jumpers, we recommend using the original box
• Customers are responsible for return shipping costs unless the return is due to our error
• We recommend using a trackable shipping service (DHL or FedEx)

Refund Information

Refund Processing

Once we receive and inspect your return:

• Credit card/PayPal payments: Refunds processed within 3-5 business days, appearing on your statement within 5-10 business days depending on your bank
• Original payment method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• For exchanges: We’ll ship your new item as soon as we process the return (standard shipping times apply)

International Returns

• Refunds issued in USD
• Customs fees are non-refundable
• Return shipping costs may be higher for international returns

Damaged or Incorrect Items

If your baby blocks, musical toys, or other items arrive damaged or incorrect:

• Contact us immediately at [email protected] with photos of the issue
• We’ll arrange for a replacement or refund at no additional cost
• In some cases, we may ask you to return the item using a prepaid shipping label

Thank you for trusting Chicco Kids Shop for your family’s needs—from developmental toys to premium strollers, we’re committed to making every aspect of your experience as safe and comfortable as our products.