Term and Conditions

1. Our Commitment to You

At Chicco Kids Shop, we specialize in providing high-quality baby gear including activity gyms, developmental toys, safety strollers, and feeding essentials. We’re committed to making your shopping experience as joyful and worry-free as your little one’s playtime with our products.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Promptly update any information that becomes outdated
• Accept responsibility for all activities under your account

2.2 Prohibited Activities

You may not:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use our products in any way not intended by the manufacturer
• Resell our products without authorization

3. Product Information

3.1 Product Descriptions

We make every effort to accurately display our baby products, including:

• Activity gyms and playmats
• Developmental toys (blocks, stackers, musical toys)
• Safety gear (strollers, car seats, baby gates)
• Feeding essentials (bottles, tableware, food prep items)

However, we cannot guarantee that colors or features will appear exactly as shown due to screen variations.

3.2 Age Recommendations

All our products include age recommendations for safety. You are responsible for:

• Following all age guidelines and warnings
• Using products only as intended by the manufacturer
• Supervising children during product use

4. Ordering and Payment

4.1 Order Process

When you place an order:

• You’ll receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends/holidays)
• We reserve the right to refuse any order for any reason

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are in USD. While we check accuracy, errors may occur. If we discover an error, we’ll contact you before processing your order.

5. Shipping Policy

5.1 Shipping Options

We offer:

• Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after shipment
• Free Shipping (orders over $50 via EMS): 15-25 business days after shipment

Delivery times may vary for international destinations (excluding some remote areas in Asia and other regions).

5.2 Delivery Responsibilities

Once shipped:

• You’ll receive tracking information
• You’re responsible for providing accurate shipping information
• We’re not liable for delays caused by carriers or customs

6. Returns and Refunds

6.1 Return Eligibility

You may return most items within 15 days of delivery if:

• The item is in original condition with all tags attached
• Original packaging is included (especially for musical toys and blocks)

Non-returnable items: Baby food, feeding accessories, breastfeeding products, personal care items, and opened hygiene products.

6.2 Return Process

1. Email [email protected] within 15 days with your order details
2. We’ll provide return instructions within 1 business day
3. Ship items securely in original packaging when possible

Customers are responsible for return shipping costs unless the return is due to our error.

6.3 Refunds

After we receive and inspect your return:

• Refunds are processed within 3-5 business days
• Refunds are issued to your original payment method
• International refunds are issued in USD; customs fees are non-refundable

7. Intellectual Property

All content on our website, including:

• Product descriptions
• Images
• Logos
• Website design

is the property of Chicco Kids Shop or our licensors and is protected by copyright laws. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Use

Chicco Kids Shop is not liable for:

• Injuries resulting from improper product use
• Failure to follow manufacturer instructions
• Modifications made to products

8.2 Website Use

We strive to keep our website available and accurate, but we’re not liable for:

• Temporary unavailability
• Technical errors beyond our control
• Inaccuracies that may occasionally occur

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy that explains how we collect, use, and protect your information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of the State of Texas, United States. Any disputes shall be resolved in the courts of Dallas County, Texas.

12. Contact Us

For questions about these Terms or our products:

Chicco Kids Shop
4432 Olen Thomas Drive
Dallas, TX 75234, United States
Email: [email protected]